Frequently Asked Questions

Everything you need to know about your luxury fashion experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 7-14 business days depending on customs processing.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. Please note that for hygiene reasons, earrings and intimate apparel are final sale.

How do I know I am choosing the correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials ethically sourced?

At DiamondLady, we are committed to sustainability. We partner with manufacturers who adhere to fair labor practices and utilize high-quality, eco-conscious fabrics whenever possible.

Can I track my package after it ships?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.