Returns & Exchanges

At DiamondLady, we want you to feel as radiant as our collections, which is why we offer a seamless 30-day return policy for all unworn items. If your purchase isn't the perfect fit, we are here to ensure your exchange or refund is handled with elegance and ease.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn condition.

• 3.
  Label and Ship

  Print your prepaid shipping label from the portal, secure it to your package, and drop it off at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our atelier receives your return, we will inspect the items and process your refund or exchange within 5-7 business days.